Technical Support - MacStore Santa Catarina

Description

Job Summary: We are seeking Technical Support staff to assist Apple users, track service requests, and promote special offers. Key Highlights: 1. Ongoing technical training 2. Apple Certified Macintosh Technician certification 3. Career advancement Position: Technical Support - MacStore Santa Catarina!! · At MacStore, we want you to join our great team and start your professional career! · Interviews are about to begin. You could start your professional journey with us on that day. Join our sales force at MacStore branches!! MacStore Santa Catarina MacStore, the leading Apple distributor in Latin America for products and services (APR Apple Premium Reseller). At MacStore, you will receive the necessary technical training for your position and gain lifelong experience. The position is Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service requests. Recommending additional services and promotions. Meeting performance metrics and KPIs. We Offer: Gross monthly salary: $11,000.00 (salary growth and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Face Value Bonus: $2,500.00 Statutory and Enhanced Benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career advancement. Ongoing training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest). Willingness to undergo training at MacStore Galerías Monterrey. -Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist