Technical Support - MacStore Querétaro

Description

Job Summary: We are seeking a Technical Support specialist to provide personalized assistance and first- and second-level support to Apple users, following established metrics and service tracking procedures. Key Highlights: 1. Opportunity to work with Apple products as Technical Support. 2. Continuous training and guaranteed professional growth. 3. Direct employment contract with the company and comprehensive, above-standard benefits. Join our sales team at MacStore branches!! MacStore Queretaro MacStore. We are a leading company in the distribution of Apple products and services (APR: APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico. This position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $9,900.00 (salary increases and service commissions). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 Face-to-Face Life Bonus: $550.00 Statutory and Above-Standard Benefits: 100% IMSS contributions. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day year-end bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months’ salary. Life insurance and funeral expense assistance. Uniforms. Career advancement opportunities. Ongoing training. Additional Benefits after 3 Months (Permanent Staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school diploma. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off).-Requirements- Minimum education: Upper secondary education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist