Technical Support - MacStore Multiplaza Santa Fe

Description

Job Summary: We are seeking a Technical Support professional passionate about technology, innovation, and customer service to provide first- and second-level support to Apple users and deliver personalized assistance. Key Highlights: 1. Professional growth and continuous training 2. A leading company in the distribution of Apple products and services 3. Passionate about technology and customer service Vacancy: Technical Support - MacStore Multiplaza Santa Fe!! · MacStore is coming to Multiplaza Santa Fe, and we want you to be part of this exciting beginning! · Our new branch will open in mid-July, and we are looking for Technical Support professionals passionate about technology, innovation, and customer service. · Interviews are about to begin. You could start your professional journey with us on that day. · MacStore. We are a leading company in the distribution of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 76 branches across Mexico. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $13,230.00 (salary adjustment and service commission). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Face-to-Face Life Bonus: $2,500.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months. Life insurance and funeral expense assistance. Uniforms. Professional growth. Continuous training. Additional benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Interest in technology and Apple brand products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off). Willingness to undergo training at MacStore Peninsula. -Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist