Technical Support - MacStore Multiplaza Santa Fe

Description

Job Summary: We are seeking a Technical Support professional passionate about technology, innovation, and customer service to join MacStore at Multiplaza Santa Fe, providing first- and second-level support to Apple users. Key Highlights: 1. Opportunity to start a professional career in technology with Apple. 2. Join a leading company in the distribution of Apple products. 3. Ongoing training and Apple Certified Macintosh Technician certification. Vacancy: Technical Support – MacStore Multiplaza Santa Fe!! · MacStore is coming to Multiplaza Santa Fe, and we want you to be part of this great beginning! · Our new branch will open in mid-July, and we are looking for Technical Support professionals passionate about technology, innovation, and customer service. · Interviews are about to begin. That day could be the start of your professional journey with us. · MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across Mexico. The position is Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed services. Recommending additional services and promotions. Meeting performance metrics and indicators. We Offer: Gross monthly salary: $13,230.00 (salary adjustment and service commission). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for permanent staff) Face-to-Face Life Bonus: $2500.00 Statutory and above-statutory benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing up to 3 months. Life insurance and funeral expense assistance. Uniforms. Career growth. Ongoing training. Additional Benefits after 3 months (permanent staff): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Interest in technology and Apple brand products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday rest). Willingness to undergo training at MacStore Peninsula. -Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist