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Job Summary: We are looking for a Technical Support professional passionate about technology and customer service to provide personalized assistance and solutions to Apple users. Key Highlights: 1. Continuous training and Apple certification 2. Real career growth within a leading company in Latin America 3. Job stability and professional development JOIN THE MACSTORE TEAM At MacStore, an Apple Premium Reseller (APR) and authorized Apple partner, we seek Technical Support professionals passionate about technology and customer service. We offer continuous training, Apple certification, and real career growth within a leading company in Latin America. What will you do? Provide first- and second-level technical support to Apple users. Diagnose, assist, and deliver personalized solutions for devices. Follow up on completed services. Promote and sell additional services. Meet departmental metrics and performance indicators. What are we looking for in you? High school diploma or completed technical degree. Minimum 1 year of experience in computer and mobile phone repair. Strong interest in customer service and support. Residence near the work location. Full-time availability. Work Schedule Monday to Sunday Rotating shifts: 11:00 a.m. to 8:00 p.m. // 12:00 p.m. to 9:00 p.m. Rotating weekday rest days Benefits Offered Base monthly salary: $9,900 gross Commissions of 9%–20% on services performed Punctuality bonus Monthly food vouchers Statutory and above-statutory benefits Apple Certified Macintosh Technician certification Profit sharing (approx. 3 months) Salary increase at the fourth month Life insurance Savings fund 100% IMSS contribution Direct and indefinite-term contract Job stability and professional development Additional Benefits Upon Permanent Hiring Productivity bonus Savings fund Employee discounts with our brand and other prestigious brands Christmas bonus Work Location: Espacio Condesa Apply through this channel if you meet the profile. We will contact you shortly.-Requirements- Minimum education: Upper secondary education – Technological High School 1 year of experience Knowledge: Customer service Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist, branch, branch
