Technical Support - MacStore Tijuana

Description

Job Summary: We are seeking a passionate Apple Technical Support professional to provide personalized service and follow-up on technical support cases, with a strong focus on customer satisfaction. Key Highlights: 1. Career growth and continuous training 2. Industry-leading company with over 30 years in the Apple market 3. Opportunity to obtain Apple Certified Macintosh Technician certification Position: Technical Support – MacStore Peninsula!! · Interviews are about to begin. · You could start your professional journey with us on that day. · MacStore. We are an industry-leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 90 branches across Mexico. The position is for Technical Support, and responsibilities include: Providing first- and second-level technical support to Apple users. Delivering personalized customer service. Tracking completed service cases. Recommending additional services and promotions. Meeting performance metrics and KPIs. We Offer: Gross monthly salary: $13,230.00 (salary adjustment and service commission). Monthly food vouchers: $350.00 Punctuality bonus: $900.00 (for plant-based employees) Face-to-Face Life Bonus: $2500.00 Statutory and Above-Statutory Benefits: 100% IMSS contribution. Apple Certified Macintosh Technician certification. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months’ salary. Life insurance and funeral expense assistance. Uniforms. Career growth. Continuous training. Additional Benefits after 3 Months (Plant-Based): Savings fund. Discounts from prestigious brands. Christmas bonus. Requirements: Education: Completed high school. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Flexible availability. Work schedule: Monday to Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly rest days).-Requirements- Minimum education: Upper secondary education – General High School years of experience Keywords: support, support, technical support, technologist, technician, tech, technician, technology, technology, technologist