Service Desk Analyst - Tracking Analyst

Description

Job Summary: We are seeking a Service Desk Analyst for technical support, serving as the first point of contact for technical assistance and issue resolution. Key Highlights: 1. Field engineering coordination and tracking 2. Rapid and effective resolution of technical issues 3. Ability to work under pressure and handle multiple tasks COMPUSOF MEXICO We are looking to hire a Service Desk Analyst to join our technical support team. The ideal candidate will have experience in problem resolution and solid knowledge of information technology (IT) systems. The Service Desk Analyst serves as the first point of contact for internal and external customers requiring technical assistance. The selected candidate must be able to work under pressure and manage multiple tasks simultaneously. Responsibilities: Coordinate and track field engineering activities. Serve as the first point of contact for users requiring technical support. Log and update incidents in the system. Perform troubleshooting for logged incidents. Generate performance reports for area management. Requirements: Technical degree in computer science or equivalent, or at least 1 year of relevant experience. Experience coordinating and tracking tickets assigned to field engineering. Prior experience resolving technical issues. Practical knowledge of operating systems and productivity software (Microsoft Office, Adobe Acrobat, etc.). Ability to work under pressure and handle multiple tasks simultaneously. Skill in rapidly and effectively diagnosing and resolving technical issues. We Offer: Year-end bonus. Vacation bonus. IMSS social security contributions. Training. Monthly food voucher card. Are you interested? Don’t wait any longer—apply through this channel and begin your process with the best option!. -Requirements- Minimum education: Upper secondary education - Professional Education T 1 year of experience Keywords: analyst, service