Apple Technical Support / MacStore Villalta - Certification and uncapped commissions

Description

Job Summary: We are seeking a passionate Apple Technical Support Technician focused on service excellence and problem resolution for technology service diagnosis, repair, and follow-up, with an emphasis on promoting additional services. Key Highlights: 1. Join the leading team and earn Apple Official Certification 2. Professionalize your technical career with Apple user support 3. Technology service diagnosis, repair, and follow-up Apple Technical Support Technician | MacStore Villalta Join the leading team and earn Apple Official Certification! Compensation Structure Base Monthly Salary: MXN $9,900 (MXN $11,000 upon certification) Food Vouchers: MXN $350 per month. PYA Bonus (10% of salary after 3 months) Commissions (upon certification) Benefits from Day One Direct employment with 100% IMSS contributions. Thirteenth Salary (Aguinaldo): 17 days (increases with seniority). Profit Sharing (PTU): Up to 3 months’ salary. Life Insurance with funeral expense support. Vacation: 12 days starting from the first year. Additional Benefits Upon Becoming a Permanent Employee Apple Certified Macintosh Technician (ACMT) certification fully covered by the company. Salary increase and uncapped commissions for services and add-ons. (Upon certification) Attendance Bonus: 10% additional on base salary. Savings Fund to support your financial growth. Exclusive discounts and partnerships with prestigious brands. Required Profile Completed High School or Technical Degree (Mandatory). Minimum verifiable experience in computer and telephone maintenance. Customer-focused: Passion for service and problem resolution. Schedule Availability: Rotating shifts from 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM, Monday through Sunday, with one weekday off. Core Responsibilities Apple user support. Technology service diagnosis, repair, and follow-up. Promotion of additional services (AppleCare, maintenance plans). Meeting quality metrics and response time requirements. Interested in professionalizing your technical career? Apply through this channel and we will contact you for an interview.-Requirements- Minimum Education: Upper Secondary Education - General High School years of experience Knowledge: Maintenance Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, approval, authorization, certification, validator, approval, authorization, certification, validator