Apple Technical Support / MacStore Villalta - Certification and uncapped commissions

Description

Job Summary: We are seeking a passionate Apple Support Technician who excels in customer service and problem resolution to join our leading team, delivering support and diagnostics. Key Highlights: 1. Join the leading team and earn Apple Official Certification 2. Advance your technical career with Apple user support 3. Diagnosis, repair, and service tracking Apple Support Technician | MacStore | Villalta Join the leading team and earn Apple Official Certification! Compensation Structure Base Monthly Salary: $9,900 MXN ($11,000 upon certification) Grocery Vouchers: $350 MXN per month. PYA Bonus (10% of salary after 3 months) Commissions (available upon certification) Benefits from Day One Direct employment with 100% IMSS contributions. Thirteenth-month bonus (Aguinaldo): 17 days (increases with seniority). Profit-sharing (PTU): Up to 3 months' salary. Life insurance with funeral expense assistance. Vacation: 12 days starting from the first year. Additional Benefits Upon Achieving Permanent Status Apple Certified Macintosh Technician (ACMT) certification fully covered by the company. Salary and commission increases WITHOUT CAP for services and add-ons. (Upon certification) Punctuality Bonus: 10% additional on base salary. Savings fund to support your financial growth. Exclusive discounts and partnerships with prestigious brands. Required Profile Completed high school or technical degree (mandatory). Minimum verifiable experience in computer and telecommunications maintenance. Customer focus: Passion for service and problem resolution. Schedule availability: Rotating shifts from 11:00 AM to 8:00 PM and 12:00 PM to 9:00 PM, Monday through Sunday, with one weekday day off. Core Responsibilities Apple user support. Diagnosis, repair, and service tracking. Promotion of additional services (AppleCare, maintenance plans). Adherence to quality metrics and response time standards. Interested in advancing your technical career? Apply through this channel and we will contact you for an interview.-Requirements- Minimum education: Upper secondary education - General High School years of experience Knowledge: Maintenance Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, approval, authorization, certification, validator, approval, authorization, certification, validator