Description
GRUPO SALI IS SEEKING NEW TALENT:
***OPEN POSITION: IT SUPPORT ENGINEER.***
**REQUIREMENTS:**
**Education:** B.S. in Computer Systems Engineering or B.A. in Computer Science (degree holder or candidate)
**Experience:** 1–3 years in technical support, help desk, or IT departments
**Technical knowledge:** Windows 10/11, Microsoft 365, TCP/IP networks, basic Active Directory, hardware maintenance
**Desirable:** Experience with ERP systems (Enkontrol, SAP, CONTPAQi or similar), remote support, router/switch configuration
***FUNCTIONS/RESPONSIBILITIES:***
* Respond to and resolve hardware and software incidents reported by users (on-site and remote).
* Provide basic, first-level support for the ERP/CRM **Enkontrol** (user access, error resolution, module queries).
* Install, configure, and perform preventive maintenance on computing equipment, printers, and peripherals.
* Manage user account creation, deactivation, and modifications in systems and email.
* Monitor and provide basic support for the local network (LAN, Wi\-Fi, structured cabling).
* Safeguard and manage the company’s technology equipment inventory.
* Document incidents and solutions in logs or ticketing systems.
* Assist in implementing new technological tools or system upgrades.
* Track warranties and technology vendor contracts.
* Train users on basic tool usage and digital best practices.
* Support *for* cameras*.*
Physical work location: SENDEROS
Salary: $16,000\.00 \- $18,000\.00 per month
Work modality: On-site employment