Job Summary: We are seeking a Junior Technical Support Executive to provide user support and assistance, manage tickets, and record incidents. Key Highlights: 1. User support and technical assistance 2. Ticket management and incident tracking 3. Willingness to undergo continuous training **We are looking for** a Junior Technical Support Executive to join a company located in the **Coyoacán borough**, approximately **15 minutes from Plaza Perisur**. **Required Profile** * Completed technical degree **(mandatory).** * Prior experience supporting internal and external customers. * Proficiency in Microsoft Office suite and Excel (basic–intermediate level). * Willingness to be trained and learn internal processes. * Residence no more than **1.5 hours** from the workplace **(mandatory).** **Responsibilities** * Providing technical support and assistance to users. * Managing tickets: opening, tracking, and closing. * Supporting internal applications. * Recording and tracking incidents. **Competencies** * Strong communication skills. * Organizational and follow-up abilities. * Service-oriented attitude and solution-focused mindset. **Work Schedule** * Monday to Friday, **9:00 a.m. to 5:00 p.m.** * Rotating weekend shifts (Saturday or Sunday) on a weekly basis. * **One weekend day off**, rotating. **We Offer** * Gross monthly salary of **$10,500**. * Statutory benefits and **additional benefits**. * Continuous training opportunities. **Application and Inquiries:** Send your CV or job application via WhatsApp to **55 8406 9516**, specifying the position of interest. Employment Type: Full-time Salary: $10,500.00 per month Benefits: * Life insurance Application Question(s): * How long would it take you to travel from your residence to the vicinity of Plaza Perisur? * What is your highest level of education? * Do you have full availability to comply with the described work schedule? * Do you agree with the stated monthly salary? Work Location: On-site employment