Job Summary: Provide technical support and manage technological services to ensure the operational continuity of IT within the company. Key Highlights: 1. Comprehensive technical support for email, networks, printers, and systems. 2. Backup administration and maintenance of technological services. 3. Key role in ensuring the operational continuity of IT services. **Job Objective** Provide technical support to company users on matters related to email, device configuration, networks, printers, and systems, as well as administer backups and perform maintenance on the technological services used by the organization. The primary objective is to ensure the operational continuity of IT services. **Main Responsibilities** * Configuration and support of email accounts (Outlook, Webmail, POP, IMAP, Exchange). * Troubleshooting email sending and receiving issues. * Configuration of email signatures, PST files, and email migration between devices. * Support for printers, computers, and peripherals. * Administration of email backups. * Configuration of LAN and WiFi networks. * Connectivity diagnostics for modems, routers, and switches. * Basic hosting and webmail administration. * Software installation and updates. * Preventive maintenance of equipment. **Required Technical Knowledge** * Advanced Outlook configuration. * Webmail and mail server management. * PST file administration. * TCP/IP networking. * Windows 10 and Windows 11 support. * Hardware diagnostics. * Router and WiFi network configuration. **Candidate Profile** * Technician or Engineer in Computer Systems or related field. * Minimum 1–3 years of experience in technical support. * Ability to resolve users’ technical issues. * Strong communication skills and user-oriented attitude. **Key Competencies** * Service orientation and user empathy. * Analytical ability and problem-solving skills. * Organization and attention to detail. * Teamwork and proactive attitude. Employment Type: Full-time, Indefinite-term Salary: $15,000.00 – $18,000.00 per month Work Location: On-site employment