**SUPPORT ENGINEER (electronic security)** **Requirements:** Education: Engineering or Bachelor's degree in Computer Systems, Electronics and/or related fields Availability to work on Saturdays if necessary **Knowledge in:** \- Networks and Data \- Windows and Mac Operating Systems \- Helpdesk \- Access and assistance **Main responsibilities:** \- Provide timely support to customers and distributors at the branch, via telephone, email and online chat. \- Deliver training to distributors \- Ensure proper operation of CCTV, network, assistance and telephony systems \- Implement and maintain the 5S system in the work area \- Know and apply departmental procedures and manuals, as well as participate in training sessions \- Submit weekly reports on reviewed equipment and monthly closing reports **We offer:** \- Benefits exceeding statutory requirements \- Savings fund of 10% per month \- Major medical expense insurance for all staff \- Life insurance starting from day one \- Monthly performance bonus \- Monthly Saturday bonus \- IMSS registration at 100% \- Monthly grocery vouchers starting from day one Work location: SAN NICOLAS (Diego Diaz de Berlanza Ave. and Nogalar Ave.) Position type: Full-time Salary: $13,999.00 \- $14,000.00 per month Benefits: * Savings fund * Major medical expense insurance * Life insurance * Grocery vouchers Work location: On-site employment