ISSSTE Central Service Desk Agent

$MXN 9,480-10,500/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience level6 to 10 years

Education levelHigh School Diploma

Description

**\*ISSSTE CENTRAL SERVICE DESK AGENT\*** **Responsibilities and Duties:** * Telephone-based user support and assistance * Reporting and tracking of incidents * Validation and routing of issues * Providing first-level guidance and resolution * Data entry into the system * Ticket and escalation follow-up * Adherence to quality and productivity metrics **Work Location:** Centro Insurgentes. **Shift Schedules:** * 3:00 PM to 11:00 PM * 11:00 PM to 7:00 AM Monday through Sunday, with rotating weekly days off. **Compensation Package:** * Gross monthly salary: $9,480 * Gross monthly night shift salary: $10,500 * Productivity bonus: $1,000 on a food voucher card * Statutory benefits * Life insurance. ⚠ Additional BONUSES ‼ Evening shift transportation allowance: $500 Night shift transportation allowance: $1,000 **Requirements:** * Minimum 6 months of call center experience. **Completed high school diploma (official transcript or certificate required)** * Computer proficiency * Strong verbal communication and customer service skills. Salary: $9,480.00 \- $10,500.00 per month Workplace: On-site employment

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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