**About the Company** If you want to be part of a U.S. technology company specialized in software and e-commerce services. Its **services include its own e-commerce platform and multichannel management software such as: logistics services, marketing services, customer service, and e-commerce analytics software.** This opportunity is for you… **APPLY NOW!** **About the Opportunity** The goal is to provide the **best customer service and experience for customers in the USA,** enabling them to continue revolutionizing the e-commerce market. Main responsibilities will include: * Providing personalized support by phone, chat, and/or email to address customer inquiries or doubts regarding their operations, warehouses, orders, and e-commerce. * Following up on generated tickets to complete customer requests and issue resolutions. * Building long-term customer relationships and providing ongoing support to ensure favorable service. **Requirements:** * **Must reside in Querétaro.** * Gender: Indifferent. * Age: Indifferent. * **Minimum Education: High school diploma with verifiable certificate.** * **Advanced English C1/C2; native level is a plus.** * **Experience: Minimum 6 months.** * Dress code: Casual. * Complete documentation: Birth certificate, INE, proof of address (not older than 3 months), CURP, RFC, proof of education, NSS, Afore (if applicable), Infonavit retention statement (if applicable). * Passion for customer service. **You are the person we are looking for if...** * You have an excellent attitude toward customer service or prior experience in similar roles. * You have strong verbal communication skills. * ️You have negotiation skills. * You have worked with performance goals. * Ability to build trust-based relationships and work closely to identify needs and opportunities. **What the company offers you** * Salary: gross monthly. * **Biweekly payments.** * **Statutory benefits.** * Work schedule Monday to Sunday, option to start between 7:00 am and 6:30 pm, with 2 days off (defined during interview) and 1-hour lunch break. * Referral bonus. * **Starting from the 2nd month:** Hiring bonus of 2,500 pesos (discussed during interview). **Enhanced Benefits after 45 days** * Bonus of up to 30%, broken down by team goal achievement. * 35% vacation bonus. * 30 days year-end bonus. * Restaurant vouchers: 1,500 pesos. * Major Medical Insurance. * Life Insurance. * Location: Hacienda La Tortuga, El Jacal, 76180 Santiago de Querétaro, Qro. * Free training. * Medium-term growth opportunities. Job type: Full-time, Indefinite duration Salary: $15,000.00 - $16,500.00 per month Benefits: * Free drinks * Flexible schedules * Option for indefinite contract * Major medical insurance * Life insurance * Grocery vouchers Application questions: * In which municipality/region do you live? * What is your highest completed level of education? * What is your English proficiency level? Just to know: Do you have any language certification and/or customer service experience in the USA? * Are you currently employed? * What was your current/last salary? Workplace: On-site job