Job Objective Provide third-level incident response and resolution to users until resolution is achieved. Main Responsibilities Identify and report issues that may affect point-of-sale operations through various information channels and instant messaging platforms. Provide accurate incident response and follow-up for point-of-sale issues through various information channels. * Coordinate with development and business teams to conduct necessary testing for validating the functionality of changes implemented to resolve issues. * Develop performance indicators for departments regarding the status of issues affecting point-of-sale operations. Candidate Profile Third-level technical support — minimum 1 year of experience. * Proficiency in SQL analysis, stored procedure queries, and incident management support across functional areas. Value Proposition Benefits: Vacation starting at 12 days per year, vacation bonus of 25% annually, thirteenth-month salary equivalent to 15 days per year (increasing with seniority), life insurance. Perks: Training program tailored to the position as well as for personal skill development. Financial benefits. Health services (physician, nutritionist, psychologist, dentist). Library services. Promotions and corporate agreements for you and your family: Discounts on gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language academies, universities, airlines, travel agencies, automotive dealerships, and daycare centers. Code: 37RBSRV7E0 Id: 01922567