Support Agent

Description

Job Summary: We are seeking Level 1 Support Agents to handle operational and technical incidents, providing telephone and chat support with a service-oriented attitude. Key Highlights: 1. Support operational and basic system topics (first-level support). 2. Enthusiasm for helping resolve issues and delivering high-quality service. 3. Real growth and professional development in the entertainment sector. **We are hiring!** **Position:** Level 1 Support Agent (Customer Service) **Col. Americana, Guadalajara** **About Us** Sportium is part of **CIRSA Group**, one of the world’s leading companies in the international entertainment industry. We are currently the **official sponsor of Club Tigres**, reflecting our commitment to sports, innovation, and user experience across all countries where we operate. Do you enjoy helping solve problems and providing telephone or chat support? We are looking for service-minded individuals eager to grow within an entertainment company ️, supporting our stores with operational and technical incidents across Mexico and LATAM. **What will you do?** * Answer store calls and resolve their incidents. * Support operational and basic system topics (first-level support). * Log and track each case in the internal tool. * Escalate unresolved issues to other departments after first contact. * Ensure fast and high-quality service to stores. **Requirements** * Prior experience in telephone support and/or basic technical support. * Computer knowledge (Excel, networking, software, and hardware at the user level). * Strong communication skills and enthusiasm for helping people. * Interest in sports ️ (preferred). * Availability to work rotating shifts (morning, afternoon, and night). **Benefits** * Bi-weekly salary * Monthly bonus of 30% additional * Major medical expense insurance and life insurance * Secure transportation at 11:00 pm * Birthday day off * One remote work day per week * ️ Exclusive discounts, payroll advances, and more * Real career growth and direct employment (no outsourcing!) **✨ We want to meet you!** If you seek stability, professional development, and an environment where you can grow, this opportunity is for you. **Apply now and join Sportium. We look forward to welcoming you!**