Job Summary: We are seeking a passionate individual with expertise in nutrition and customer service to join our support team, helping users resolve questions and achieve their health goals. Key Highlights: 1. Leading Spanish-language nutrition platform 2. Collaborate with a team of nutritionists 3. Improve the product using user feedback IMPORTANT Please apply via our careers website to increase your chances of being considered **https://careers.avena.io/** **About Avena** Avena is the leading Spanish-language nutrition platform, used by thousands of healthcare professionals, clinics, and companies. At Avena, we believe our technology can extend people’s healthy lifespan. **About the Role** We are looking for a passionate individual with expertise in nutrition and customer service to join our support team. You will serve as the first point of contact for our users, assisting them with questions about nutritional plans, platform usage, and tracking their health goals. **Responsibilities** * Respond to user inquiries via chat, email, and phone * Resolve technical issues related to the platform * Collaborate with the nutritionist team to escalate complex cases * Document user feedback to improve the product * Maintain high standards of customer satisfaction Requirements \* Bachelor’s degree in Nutrition, Health Sciences, or related field * Excellent written and verbal communication skills * Prior customer service experience (preferred) * Basic knowledge of digital tools * Empathy and service orientation 40 hours per week Monday to Friday and 2 Saturdays per month Comprehensive medical expense insurance Employment type: Full-time Salary: $12,696\.75 \- $16,302\.97 per month Work location: On-site