IT Support

Description

Job Summary: Responsible for providing specialized technical support, ensuring users have efficient technological tools and maintaining uninterrupted operations. Key Highlights: 1. Specialized technical support for technological tools 2. Handling complex incidents and maintaining operations 3. A key role in technological efficiency and operational continuity **DöhlerGroup** is a global leader in natural ingredients, ingredient systems, and integrated solutions for the food, beverage, and nutrition industries. The motto "WE BRING IDEAS TO LIFE" reflects our vision focused on developing innovative and sustainable products. Send your CV to 56\-69\-92\-52\-83 **What will you do in this role?** You will be responsible for delivering specialized technical support, ensuring our users have efficient technological tools. You will handle more complex incidents and serve as a critical component in maintaining uninterrupted operations. **What are we looking for?** * Engineering or Bachelor’s degree in Systems, Computer Science, or related field * 2–4 years of experience in technical support (Help Desk or Level 2) Knowledge of: * **Conversational English (MANDATORY)** * Basic networking (TCP/IP, VPN) * Server support * Networking fundamentals * Management tools * On-site support * SAP **Responsibilities:** * Handle and resolve escalated technical support tickets (Level 1\) * Diagnose and resolve issues with computing equipment, software, and networks * Configure and manage users, access rights, and permissions * Install, update, and maintain hardware and software * Support connectivity matters (VPN, networks, printers) * Document solutions and contribute to continuous improvement * Track incidents to ensure adherence to response time SLAs **We Offer:** * Competitive salary * Food vouchers (10%) * Savings fund (10%) * Year-end bonus equivalent to 37\.5 days * Major medical expense insurance * Subsidized cafeteria * Life insurance * Dental and vision care assistance * Marriage/Death benefit * Additional paid leave days Monday to Friday, 8:00 AM to 5:00 PM **Location and Work Mode:** Álvaro Obregón. Hybrid. Employment Type: Full-time Salary: Starting from $18,000\.00 per month Benefits: * Savings fund * Major medical expense insurance * Dental insurance * Life insurance * Cafeteria service * Food vouchers Experience: * IT Support: 3 years (Mandatory) Language: * English (Mandatory) Workplace: On-site employment