Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs at AT&T stores, optimizing those services while adhering to established processes and policies, ensuring an excellent service and sales experience. Key Highlights: 1. Customer consultation to optimize their services 2. Building friendly relationships and delivering customer service 3. Implementing quality standards for an improved experience **Header \- External** ------------------------- VP: VPGM Region South Pacific Entity: Veracruz Location Type: Coatzacoalcos Zaragoza Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, optimizing those services while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level standards, thereby providing alternatives for issue resolution. Implement quality standards established by Management, while also ensuring the best possible service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams, so we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.