Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, achieving optimization and ensuring an excellent experience. Key Highlights: 1. Advise and optimize customers' service needs. 2. Establish friendly relationships and provide solution alternatives. 3. Ensure the best service and sales experience. **Header \- External** ------------------------- VP: VPGM Region Centro Entity: Mexico Location Type: Tda Cdmx Cuautitlan Izcalli I **BTP Position Objective** ------------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level standards, thereby providing alternatives for problem resolution. Execute quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely route customer visits into the company's systems to enhance satisfaction. Perform specialized activities aligned with goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor's Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required educational level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.