Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs, optimizing their experience while adhering to established processes and policies. Key Highlights: 1. Friendly relationship and customer service to resolve issues. 2. Ensure the best service and sales experience. 3. Execute specialized activities oriented toward goals. **Header \- External** ------------------------- VP: VPGM Region Sur Pacífico Entity: Tlaxcala Location Type: Apizaco Store **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service quality, thereby providing alternatives for issue resolution. Implement quality standards set by Management, and likewise ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Execute specialized process activities oriented toward established goals. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration, or related fields; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on gender, sex, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.