Trainee - Remote Network Support

Description

Job Summary: We are seeking a Technical Support Trainee to provide initial support in incident management and problem resolution for internal and external customers in the healthcare sector, offering an intensive 8-week training program. Key Highlights: 1. Initial technical support role in a professional and structured environment. 2. Opportunity for development and learning with 8 weeks of training. 3. Collaboration in analyzing and documenting technical issues. . Join us as we pioneer and innovate in the advancement of the healthcare industry — for everyone, everywhere, sustainably. Our inspiring and supportive environment fosters a global community that celebrates diversity and individuality. We support and empower you to go beyond your comfort zone, providing resources and flexibility to foster your professional and personal growth — all while valuing your unique contributions. **Apply now for the Trainee \- Remote Network Support position!** **Your Role:** * The Technical Support Trainee will serve as the first point of contact (Level 1) for incident management, initial configuration, and resolution of common issues for internal and external customers in the healthcare sector. * This position is designed for individuals beginning their career in technical support who wish to grow within a professional and structured environment; prior experience is not required, though basic knowledge in IT or customer service is desirable. * Advanced communication skills in English and Spanish are essential; Portuguese is preferred. * We will provide 8 weeks of training to our new hires. * As our training center is located in Germany, willingness and readiness to travel is required. **Your Experience and Skills:** * Handle basic technical support requests related to networks or IT applications under supervision. * Log and route customer-reported incidents following established procedures. * Assist in resolving common application or workflow issues while learning about the customer’s clinical processes. * Collaborate in analyzing and documenting technical issues, guided by the senior team. * Participate in content management tasks on the customer’s infrastructure, ensuring information integrity under supervision. * Coordinate with other teams and locations under the functional leader’s guidance. **Requirements:** * Reside in Mexico, preferably in CDMX. * Recent graduate (within one year of graduation) in Systems Engineering, Computer Engineering, Information Technology, or a related technology and/or networking field. * Progressive experience in technical support or administration roles involving software, hardware, networks, databases, and/or desktop systems. * Bilingual in English and Spanish or Portuguese. * Advanced English (mandatory). * Extensive knowledge of network administration, LAN/WAN protocols (TCP/IP, IPSEC, Firewalls). * Foundational skills in Networking, Routing, and Switching, preferably using Cisco technology. * Experience with VPNs and firewall configuration across multiple vendors, e.g., FortiNet, Palo Alto, Cisco, WatchGuard, SonicWall. * Desired certifications: CISCO CCNA and/or CCNP. * Prior experience in the healthcare industry. **Our Global Team:** We are a team of over 71\.000 highly dedicated Healthineers focused on healthcare, operating in more than 70 countries. As a leader in medical technology, we continuously break down barriers to deliver better outcomes and experiences for patients — regardless of where they live or what health challenges they face. Our portfolio — spanning in vitro and in vivo diagnostics, image-guided therapy, and innovative cancer care — plays a critical role in clinical decision-making and diverse treatment pathways. **Our Culture:** When you join Siemens Healthineers, you become part of a global team of scientists, clinicians, physicians, developers, researchers, professionals, and specialists who believe in the power of individual potential to contribute diverse ideas that improve people’s lives worldwide. We come from different cultures, religions, political perspectives, sexual orientations — and work together to tackle the world’s most challenging diseases. We enable access to healthcare with a shared purpose: To pioneer and innovate in the advancement of the healthcare industry — for everyone, everywhere, sustainably. As an equal opportunity employer, all our job postings encourage the inclusion of persons with disabilities in the workforce. If you require any accommodation during the recruitment and selection process, please let us know so we can facilitate your participation on equal terms. Visit our Careers site at www.healthcare.siemens.de/careers We care deeply about your data privacy and take compliance with GDPR and other data protection laws seriously. For this reason, we ask that you do not send your CV via email. Instead, we kindly request that you create a profile in our Talent Community, where you can upload your CV. You may also set up a personalized alert to stay informed about new opportunities within the company. **To all recruitment agencies:** The talent acquisition process at Siemens Healthineers is managed internally, with external support permitted only from authorized vendors holding formal contracts with us. Unsolicited candidate submissions or referrals — in the absence of an authorized vendor contract — do not constitute our consent and are not eligible for any fee payment. We delete and destroy unsolicited information; therefore, we respectfully ask you to comply with our policies and refrain from sending CVs to our work email aliases, employees, or any other company location.