Technical Support Engineer – Advanced English

Description

Job Summary: A leading technology company is seeking a Technical Support Engineer for industrial printers, responsible for providing bilingual phone-based support and resolving hardware and software technical issues. Key Highlights: 1. Bilingual (advanced English) technical support for industrial printers. 2. Troubleshooting hardware and software technical issues. 3. Specialized training and professional development. A leading technology company is seeking: **TECHNICAL SUPPORT ENGINEER FOR INDUSTRIAL PRINTERS** **\*\*\*ADVANCED ENGLISH REQUIRED\*\*\*** **Job Requirements:** * Minimum education: Technician in Information Technologies, Computer Science, Computing, or related field. * Prior experience in technical support and telephone assistance. * Advanced English proficiency; interaction with customers in the U.S. and Canada. * Knowledge of technical support, customer service, printers, and multifunction devices. **Job Responsibilities:** * Provide telephone-based technical support in English for well-known brand industrial printing equipment. * Resolve hardware-related technical issues (70%) and software-related issues (30%); specialized training provided. * Respond to user requests and inquiries. * Maintain records of reported incidents. * Work schedule: Monday to Friday, 8-hour shifts plus 1-hour lunch break and two 15-minute breaks. * WEEKENDS OFF (Saturday and Sunday). * Work location: NEAR PARQUE DE LOS VENADOS METRO STATION ON THE GOLD LINE. **We Offer:** * Gross monthly salary of $20,000\. * Statutory benefits. * Immediate and permanent hiring. * Opportunities for training and professional development. * Collaborative and dynamic work environment. PLEASE APPLY THROUGH THIS CHANNEL AND WE WILL CONTACT YOU Salary: $20,000\.00 per month Work Location: On-site employment