Service Delivery Manager - IT Payment Services

Description

Job Summary: People Hackers is seeking a Service Delivery Manager - IT Payment Services to lead digital transformation in customized technology solutions. Key Highlights: 1. Real opportunities for personal and professional growth. 2. Integration with multicultural teams across Latam, Mexico, and the U.S. 3. A sustainable, agile, collaborative, and enjoyable work environment. **People Hackers is seeking a Service Delivery Manager - IT Payment Services in Gustavo A. Madero, Mexico City** ------------------------------------------------------------------------------------------------------------ **Who are we?** * A company committed to digital transformation. We build customized technology solutions for public and private organizations aiming to innovate, adapt, and grow in an ever-evolving environment. With presence in the U.S., Mexico, and Latam (Colombia, Chile, etc.), we are looking for an Engineering and Implementation Manager with experience in payment solutions, under a hybrid work model, for our software division. **Why join us?** We are a people-centric company that prioritizes balance between personal and professional life. You will have the opportunity to: * Develop your personal and professional skills with high value and real growth opportunities. * Integrate with multicultural teams across Latam, Mexico, and the U.S. **What can we offer you?** We foster a sustainable, agile, collaborative, and enjoyable work environment. We offer real medium- and long-term personal growth and professional development. Our offer includes: * **Base salary**: MXN 80,000–120,000 per month, tax-free \+ variable compensation * **Working hours**: Monday to Friday, 9:00 a.m. to 6:30 p.m. * **Work location**: Hybrid model and offices in Col. Juárez, Cuauhtémoc borough **What are we looking for?** * 3–4 years of experience as: Solutions Consultant, Product Manager, Engineering Manager, Delivery Manager, Solution Specialist, Solutions Expert, or Technical Architect. * 2–3 years of experience in Implementation (Project), Deployment/Functionality (Post\-Live), and User Experience for financial software development and/or financial services projects involving products such as: PayPal, Stripe, Adyen, Kushki, Kuesky, Mercado Pago, Clip, Openpay, Niubiz, Bold, Ebanx, Getnet, Pay Me, Conekta, Izipay. * 2–3 years of knowledge in programming languages such as: Java, Python or .Net, JavaScript or TypeScript, JSON, Node.js, React, Next.js; design and consumption of RESTful APIs; cloud architectures on AWS and Azure; ISO 8583; SQL databases. * Experience in Payments/Fintech: payment gateways, tokenization, acquiring, reconciliation processes, banking security frameworks, and local regulations (e.g., CNBV in Mexico). Design of payment flows (Checkout, one-page checkout, referenced payments). * Knowledge of security standards: PCI\-DSS compliance, data encryption, and authentication (OAuth2\). * 2–3 years of experience implementing services following best practices, activity scheduling, deliverable management, risk mitigation, team leadership, and service KPIs (SLA, progress tracking, variance analysis, UAT testing, etc.). * 1–2 years of experience in customer support, commercial sessions, user engagement, project closure assistance, Customer Service, Customer Experience, etc. * Intermediate to advanced proficiency in PowerPoint and Excel. * Highly desirable: Knowledge of frameworks and standards such as ITIL, COBIT, ISO, and applicable regulations. **Desired education level:** Bachelor’s degree (incomplete) **Desired experience level:** Entry-level **Departmental function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * Implementation & delivery * Architecture design & delivery * JavaScript, API, ISO 8583 * SPEI, cards, TPV, JSON * AWS, Azure, PCI, RESTful *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69e795f55f0000390030b0bc\&source\=indeed*