**Talento Hábil is seeking a Service Center Coordinator in Guadalajara, Jalisco** ---------------------------------------------------------------------------------- **Service Center Manager / Coordinator** -------------------------------------------- **Location:** Guadalajara, Jalisco (Chapalita area) **Schedule:** Monday to Friday, 9:00 AM to 2:00 PM and 3:00 PM to 6:00 PM **Work modality:** On-site **Salary:** $33,000 to $40,000 monthly **Benefits:** * Statutory benefits * Major Medical Expense Insurance * Food subsidy * Psychologist and Organizational Coach ### **Job Objective** Oversee and manage the Service Center comprehensively, ensuring efficient operations, proper adherence to service agreements, appropriate administration of new products, and high levels of customer satisfaction. Will serve as the **face of the Service Center**, participating in client meetings, presenting results, and strengthening business relationships. ### **Key Responsibilities** **Operational Management and Supervision** * Lead and coordinate technical and operational staff at the Service Center. * Assign workloads and ensure compliance with SLAs and KPIs. * Implement and supervise policies, procedures, and operational standards. **Customer and Service Agreement Management** * Manage and monitor service agreements. * Attend client meetings, present performance indicators, and propose corrective actions. * Serve as the primary point of contact for the Service Center. * Prepare monthly performance and service-level reports. **New Product Implementation** * Coordinate the introduction of new products into the Service Center. * Ensure technical and operational training for the team. **Administrative Management** * Prepare reports, metrics, and executive presentations. * Manage spare parts and materials inventory via ERP. * Administer departmental resources and ensure operational availability. **Continuous Improvement** * Propose and implement improvements to optimize time and costs. * Analyze data to support strategic decision-making. * Conduct process simulations and operational capacity assessments. ### **Requirements** * Industrial Engineering, Process Engineering, Electronics Engineering or related field (degree holder). * Experience supervising service centers or electronic equipment repair departments. * Experience managing logistics and warehouse processes. * Proven experience in process engineering and continuous improvement. * Experience managing operational and technical personnel. * Advanced Excel skills. * ERP proficiency for logistics and warehouse management. * Effective communication skills and executive presence when interacting with clients. ### **Desired Profile** * Strategic leadership (not merely operational). * Strong communication and customer service orientation. * Analytical thinking and strategic focus. * Results-driven and committed to continuous improvement. * Decision-making and problem-solving capabilities. **Desired education level:** Bachelor’s degree — completed **Desired experience level:** Expert level **Departmental function:** Manufacturing / Operations **Industry:** Software Development / Programming **Skills:** * Operational leadership * Process management * Customer service *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=69652d2a61000026009342fa&source=indeed*