Satellite Tracking (GPS) Manager

Description

Job Summary: We are seeking a Satellite Tracking (GPS) Manager to lead the creation, structuring, and standardization of the technical support area for GPS devices and tracking platforms. Key Highlights: 1. Lead and build a strategic area 2. Opportunity for professional development in a growing company 3. Responsibility for defining workflows and ensuring high-quality service Job Description We are seeking a Satellite Tracking (GPS) Manager to lead the creation, structuring, and standardization of the technical support area for GPS devices and tracking platforms. This person will be responsible for defining support workflows, implementing management tools, training the team, and ensuring high availability and service quality for our customers. Responsibilities * Design and structure the technical support area and its operational processes. * Define customer service policies and technical escalation levels. * Manage key performance indicators such as SLA, TTR, and CSAT. * Develop an internal training program for the support team and customers. * Coordinate technical issue escalation with GPS hardware manufacturers and platform developers. * Supervise the integration of GPS devices with the tracking platform and ensure data quality. * Guarantee efficient customer support for installations, device operation, and platform usage. Requirements * Bachelor's degree in Systems Engineering, Telecommunications, Electronics, or related field. * \+5 years of experience in satellite tracking or telematics sector. * Minimum 2 years in technical support and customer service roles. * Solid knowledge of: * GPS protocols * Cellular networks (2G, 3G, 4G, 5G) * Tracking platforms * APIs, databases, or programming languages (preferred) * Experience creating or restructuring support/IT teams. * Advanced Excel. * Conversational English (preferred). We Offer * $40,000 Gross Monthly * Statutory benefits * Opportunity to lead and build a strategic area * Professional development in a growing company Employment Type: Full-time, Probationary Period Contract Duration: 3 months Salary: $40,000.00 per month Work Location: Hybrid remote in Mexico City, CDMX