Description
Design, implement, and ensure 100% compliance with the monthly and annual training program (onboarding, role-specific orientation, and institutional plans) for all distributor staff.
Coordinate mandatory training sessions in both in-person (Train-the-Trainer) and e-learning formats (Nissan Way philosophy, Trainee to Senior levels, product launches, and virtual commercial/after-sales classrooms), ensuring certification rates required by the brand.
Conduct a Training Needs Analysis (TNA) to propose training strategies, develop instructional materials, update internal manuals, and deliver training on key competencies (job processes, operational systems such as SICOP, WPD, Simetrical, Urban Science, Code of Ethics, and 5S philosophy).
Participate in Comprehensive Certification audits and related audits aligned with NISSAN.
Develop action plans aimed at improving the workplace environment in coordination with General Management, and ensure dissemination of policies and the Integrated Training Plan.
Maintain employee training records, coordinate use of training rooms, and implement continuous improvement projects mandated by the brand and automotive group.
Manage the SIRCE platform.