PATIENT CARE COORDINATOR

Description

**Work Modality** Currently this position is fully remote (Home Office), but will transition to a hybrid/in-person model in the near future. Initial in-person training: San Pedro Garza García, Nuevo León **Working Hours (Dallas, Texas CT Time)** Monday–Friday: 10:00 am – 6:00 pm (1-hour lunch break) Saturday: 9:00 am – 2:00 pm **About Therapy Works Counseling** Therapy Works Counseling is a private bilingual practice specializing in psychological therapy and clinical evaluations for immigration purposes. Our approach centers on delivering warm, professional, and compassionate care from the very first interaction with each patient. We are seeking an organized, proactive, empathetic individual with outstanding service orientation to join our administrative team as a Patient Care Coordinator. This role is pivotal within our organization, serving as the first point of contact for both prospective and returning patients. We seek a candidate with strong communication, follow-up, and organizational skills who enjoys helping others and collaborating within a dynamic and rapidly growing team. The individual will report directly to the Business Manager and coordinate closely with both administrative and clinical teams. **Key Responsibilities: Patient Care and Customer Service** · Answer incoming calls and promptly follow up with prospective and returning patients · Follow up on missed calls, messages, and emails · Provide warm, professional, and empathetic support to patients · Assist patients with forms, documentation, and administrative procedures · Coordinate appointments, reschedule sessions, and confirm attendance · Follow up with patients who canceled or did not reschedule · Maintain consistent and organized communication with therapists and the administrative team **Administrative Follow-Up and Organization** · Maintain organized and up-to-date calendars and systems · Adhere to internal protocols for communication and documentation · Send reminders, follow-up messages, and emails · Support coordination of events and activities with therapists · Ensure timely completion of administrative tasks **Professional Relationships and Growth** · Follow up with professional contacts and referrals · Contact immigration attorneys, clinics, and other related professionals · Share information about our services · Support outreach initiatives and company growth efforts **Requirements** · Fluent English and Spanish (mandatory) · Excellent verbal and written communication skills in both languages · Experience in customer service, coordination, and sales · Exceptional organizational skills and attention to detail · Ability to work under pressure and resolve problems effectively · Multitasking ability · Outstanding attitude, initiative, and sense of responsibility · Basic to intermediate computer and digital platform proficiency · Ability to collaborate effectively in a team and adapt to change **Very Important** We seek a warm, empathetic, and professional individual capable of communicating with patients who may be experiencing emotionally difficult or sensitive situations. **Confidentiality** This position requires confidential and ethical handling of sensitive patient information in accordance with internal policies and privacy standards. **Education** Completed high school diploma (preferred); degrees in administration, psychology, communications, or related fields are a plus. **Experience** Minimum 3 years of experience in similar roles (mandatory) **Performance Metrics** · Timely follow-up with patients · Administrative organization · Rescheduling and patient retention · Response time · Professionalism in communication · Team collaboration and task completion **We Offer** · A warm and professional work environment · Opportunities for career advancement within the company · Ongoing training and professional development · Team-based work in the mental health field · Potential for both professional and administrative growth **Position Type** Full-time, indefinite-term employment Position Type: Full-time, indefinite-term employment Salary: $4,000.00 – $4,500.00 per week Education: * Completed high school diploma (Preferred) Experience: * Similar position: 3 years (Mandatory) Work Location: Remote/hybrid in 66220, Del Valle, N.L.