Join Stefanini! At Stefanini, we are more than 30,000 brilliant minds, connected from 41 countries, doing what we love and co-creating a better future. **Responsibilities and Duties** You definitely don’t want to miss out!**** ### **Responsibilities of an Experienced On-Site L1 Technical Support Technician with Infrastructure Expertise** * **Advanced Field Technical Support:** * Provide specialized on-site technical assistance to end users, resolving complex issues related to hardware, software, and networks. * Perform advanced diagnostics on equipment, servers, and network devices, ensuring efficient identification and resolution of failures. * **Infrastructure Implementation and Configuration:** * Lead the installation and configuration of hardware and software in on-premises environments, ensuring systems align with infrastructure best practices. * Deploy and optimize network configurations—including routers, switches, and access points—to enhance performance and security. * **Proactive Maintenance:** * Conduct preventive and corrective maintenance on equipment and infrastructure, minimizing downtime and ensuring continuous operation. * Monitor system status and apply software and firmware updates to maintain infrastructure integrity and security. * **Detailed Technical Documentation:** * Develop and maintain detailed technical documentation covering configurations, troubleshooting procedures, and system updates. * Create guides and manuals to facilitate training for other technicians and resolve recurring issues. * **Cross-Functional Collaboration:** * Collaborate closely with higher-level support teams (L2 and L3) to escalate complex incidents and share knowledge. * Participate in team meetings to exchange experiences and best practices for resolving technical issues. * **Inventory and Asset Management:** * Oversee and manage hardware and software inventory, ensuring resources are available and in good condition for on-site support. * Align technology asset management with organizational policies to optimize resources and costs. * **Training and Mentorship:** * Deliver technical training to users on system and tool usage, as well as security policies and best practices. * Serve as a mentor for new technicians, sharing knowledge and supporting their professional development. * **Compliance with Regulations and Policies:** * Ensure all support activities comply with company policies and applicable security and privacy regulations. * Maintain a culture of compliance, promoting sound practices in data and technology resource handling. * **Efficient Incident Management:** * Respond promptly and effectively to support requests, managing tickets with a focus on prioritization and timely resolution. * Proactively track incidents to ensure user satisfaction and service continuity. * **Continuous Skill Development:** * Stay current with the latest trends in technology, infrastructure, and technical support by pursuing relevant certifications and training. * Contribute to process development and service improvements based on field experience. **Requirements and Qualifications** * Proven experience in application support or a similar technical support role. * Strong knowledge of software applications and troubleshooting techniques. * Familiarity with SQL and database management. * Excellent communication and problem-solving skills. * Ability to work independently and as part of a team. * Detail-oriented and highly organized. * Ability to prioritize and manage multiple tasks simultaneously. * Knowledge of ticketing system tools. * Intermediate English proficiency. * Willingness and availability to travel and relocate to various client sites as required. * Proven experience in IT infrastructure and network administration and support. **Additional Information** Stefanini Benefits! Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters—and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you’re a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!