A leading company in the **technology sector**, with over 30 years of experience, invites you to join its outstanding team as: **IT Service Desk Agent.** **\- Position Objective:** 1\. Provide customer service, tracking, and resolution of client-submitted reports (tickets), delivering technical support and coordinating activities performed by assigned technicians nationwide. **\- Responsibilities:** 1\. Incident tracking via system 2\. Timely incident resolution and documentation 3\. Collection and validation of documents 4\. Deliverables 5\. Recovery of damaged spare parts 6\. Preparation and submission of reports requested by your regional coordinator 7\. Stock inventory control. **\- Required Profile:** * Education: Technical High School Diploma, Associate Degree in IT, Bachelor’s Degree or Engineering Degree in Systems, Computer Science, Informatics, or related field. (Graduated or with full academic certification) * Experience: Minimum 3 years performing similar responsibilities as described above is preferred. * Knowledge: Windows and Linux operating systems; hardware technical support for computers and printers; software technical support (MS Office, email); Help Desk tools (Remedy or Aranda). * Skills: Personnel administration, organization, commitment, teamwork, cooperation, effective problem-solving, team leadership. * Gender: Not specified. * Age: Not specified. We offer: * Base salary: MXN $10,100 per month (gross). * Statutory benefits. * Full IMSS registration (100%). * Training and professional development. Work location: Iztapalapa Borough, Mexico City. Av. Año de Juárez, ZIP Code 09070. If you meet the requirements and are interested, please apply through this channel and ensure your CV is up to date. *Join this outstanding team!* *“Our company is committed to promoting equality and non-discrimination; therefore, HIV or pregnancy tests will never be required as a condition for hiring, continued employment, or promotion. All individuals—regardless of origin, gender, age, sexual orientation, or any other personal characteristic—are guaranteed equal opportunity to join our team.”* Employment type: Full-time, indefinite-term contract Salary: MXN $10,100.00 per month Benefits: * Option for an indefinite-term employment contract Workplace: On-site