Position Summary: Lead the response, analysis, and resolution of critical technical incidents to ensure operational continuity and SLA compliance, applying best practices. Key Highlights: 1. Leadership in technical incident management 2. Root cause analysis and preventive solutions 3. Promotion of best practices and continuous improvement **Technical Incident Response Leader** Position Purpose Lead the response, analysis, and resolution of critical technical incidents, ensuring operational continuity of systems, SLA compliance, and proper application of development and support best practices. Location: Coyoacán, CDMX Work Mode: Hybrid Schedule: Monday to Friday | 9:00–18:00 hrs Employment Type: Direct hire with the company Required Profile Academic Background: Completed and verifiable Bachelor’s degree or Engineering degree in fields such as: Computer Science or Information Technology, Administrative Informatics, Administration, Mathematics / Actuarial Science, Physics, Accounting, Systems / Quality Technical Knowledge * Proficiency in technologies of the **Reference Architecture (RA)** and/or **open source** technologies. * Demonstrable knowledge in at least one of the following technologies: * Java * Python * .NET * Rust * AWS * Azure * IBM Sterling * Or related open source technologies Certifications (Desirable) * At least **one valid certification** in programming languages or Reference Architecture (RA) technologies. Key Responsibilities * Coordinate and lead end-to-end technical incident management. * Analyze root causes and propose effective and preventive solutions. * Ensure operational continuity of production systems. * Monitor SLA and quality standard compliance. * Collaborate with technical teams and internal departments for efficient resolution. * Promote best practices in development, support, and continuous improvement. We Offer * **Base net salary of $20,000** + mixed compensation scheme * Ongoing performance evaluations * Access to **performance-based bonuses** * **Professional growth plan** * **Statutory benefits** from day one Job Type: Full-time Salary: Up to $20,000.00 per month Application Question(s): * Do you hold a professional degree and license? * Do you hold certifications in programming languages or Reference Architecture (RA) technologies? Work Location: Hybrid remote in 04640, El Reloj, CDMX