Position Summary: We are seeking an After-Sales Manager with experience in the automotive sector to lead technical teams, manage processes, and ensure customer satisfaction. Key Highlights: 1. Leadership in the automotive sector 2. Strategic management of processes and teams 3. Focus on customer satisfaction and retention **CGE Automotive Group** **Brands: Renault · Suzuki · Jeep · Peugeot · Ram · Fiat · Dodge · Alfa Romeo · Ford · Audi · JAC · Foton** **Brand: Renault** **Location: Acapulco** **Vacancy: After-Sales Manager** **Education** Engineering or Bachelor’s degree in: * Mechanical Engineering * Industrial Engineering * Electronics * Electromechanics * Business Administration *Or a related field.* **Experience** * Minimum **3 years** in a similar role within the **automotive sector** * Implementation of **customer retention strategies**. * Planning, organization, and control of **automotive workshops**. * Management of **automotive warranty processes and policies**. * Supervision and control of **repair quality**. * Customer service and satisfaction. * Management of **productivity**, timelines, KPIs, and operational efficiency. * Ability to generate **additional sales**, upselling, and cross-selling. * Follow-up on **appointments, diagnostics, and estimates**. * Negotiation with customers and handling of critical situations. **Skills** * Strong service orientation and customer focus. * Ability to negotiate and make strategic decisions. * Capability to lead and coordinate technical teams. * Organized approach to activities and continuous process control. * Results-driven mindset and commitment to achieving established goals. * Professional, clear, and assertive communication. * Efficient problem-solving ability. * Prompt and timely handling of priority matters. **Schedule** * **Monday to Friday:** 9:00 am to 2:00 pm and 4:00 pm to 7:30 pm * **Saturdays:** 9:00 am to 2:00 pm **Salary** * **$25,000 gross** Subsequently: **base \+ commissions** Employment type: Full-time Salary: $25,000.00 \- $50,000.00 per month Experience: * After-sales or service manager: 1 year (Preferred) Workplace: On-site employment