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Job Summary: As a Customer Advisor for Giorgio Armani, you will drive sales, deliver an exceptional customer experience, and embody the brand’s values. Key Highlights: 1. Be part of a diverse and brand-passionate team. 2. Develop a customer base and drive store revenue. 3. Act as a customer advisor and share product knowledge. SUCCESS DESCRIPTION As a Giorgio Armani Corporation associate, you will be part of a diverse team with whom you will collaborate to drive sales and deliver an outstanding customer experience that represents the brand. Your ability to combine entrepreneurial spirit, passion for the brand, exemplification of company values, and knowledge of retail / luxury business will significantly influence the customer experience. As a Customer Advisor, you will support the execution of marketing and customer relationship strategies. Your daily presence on the sales floor will enable you to develop a customer base, drive store revenue, and shape the brand experience. To succeed in this role, you will operate with integrity, possess a strong team mindset, and be results-oriented. As a member of the team responsible for driving sales, you will act as a customer advisor, share product knowledge, and deliver the highest level of service. *Our team’s mission is to passionately convey Giorgio Armani’s vision.* QUALIFICATIONS AND SKILLS * Retail experience preferred in a similar position * High school diploma / GED preferred Excellent communication skills (verbal and written) and demonstrated passion for teamwork Proficiency in using technical customer outreach tools such as CRM, WeChat, etc. is preferred * While not required, fluency in Italian, Spanish, French, Mandarin, or other languages is considered a significant asset * Ability to work a flexible schedule, including holidays, evenings, and weekends DUTIES AND RESPONSIBILITIES DRIVE RESULTS * Achieve or exceed sales targets set by leadership. * Responsible for meeting Key Performance Indicator (KPI) goals, such as Units Per Transaction (UPT), conversion rate, and customer accessibility. * Leverage available sales tools to ensure customers receive service that meets their needs — e.g., virtual selling, OMNI channel, trend sharing, etc. EXCELLENCE IN CUSTOMER EXPERIENCE * Welcome customers and build connections to strengthen their relationship with the Company. * Know all collections and share product knowledge (e.g., fit, style, trends, craftsmanship, etc.) with customers. * Execute Customer Relationship Management (CRM) strategies to ensure accessibility expectations are met. * Collaborate as a team to deliver a brand-representative, customer-centric sales experience and achieve Key Performance Indicators (KPIs), such as conversion and UPT targets. * Ensure robust execution of the OMNI channel, customer initiatives (CRM), and chargeback shipments. TEAM CULTURE * Contribute to a positive, energetic team culture and celebrate individual / team achievements. * Collaborate with colleagues to foster cohesion and an atmosphere of mutual trust. * Seek self-development opportunities, share knowledge, and support others in doing the same. * Responsible for attending all training programs, including Client Journey, OMNI Channel, etc. * Understand your role and the impact of your position on the team and business. VISUAL * Support visual merchandising, presentation, and brand standards. * Support execution of all corporate merchandising directives and floor sets. * Ensure the sales floor is tidy, clean, organized, and reflects the correct visual image. * Maintain an easily navigable back-of-house (BOH) area by ensuring compliance with safety standards. * Report and resolve replenishment issues in partnership with inventory and management teams. OPERATIONAL EXCELLENCE * Participate in inventory counts. * Ensure proper and efficient maintenance of all BOH systems, including stock shipment receiving, transfers, markdowns, and handling of defective merchandise. Responsible for accuracy when using POS, inventory management systems, and any other store systems (e.g., CRM). Ensure compliance with all company policies and procedures. COST OPTIMIZATION * Participate in cost control by monitoring expenses and conserving supplies. The selected candidate will receive a base salary plus the opportunity to participate in a brand-specific bonus or commission plan, along with a comprehensive benefits package compliant with applicable law, employee discounts / benefits, and employer-contributed savings plans. Note: Availability of these benefits and advantages may be subject to job location and employment type, and may have certain eligibility requirements.
