Dental Clinic Receptionist Secretary

Description

Job Summary: We are seeking a proactive and organized Receptionist / Patient Coordinator for a specialized dental clinic in Polanco, delivering professional patient care, administrative management, and clinical coordination. Key Highlights: 1. Offers internal training and a professional work environment. 2. Promotes job stability and continuous learning. 3. Focus on patient experience and technology utilization. Receptionist / Patient Coordinator – Specialized Dental Clinic Location: Polanco, Mexico City Salary: $14,000 MXN gross monthly Work Mode: On-site Working Hours * Monday to Friday: 9:00 AM to 6:00 PM * Saturdays: 8:00 AM to 1:00 PM About Us We are a specialized dental clinic focused on orthodontics, temporomandibular disorders (TMD), sleep apnea, and advanced diagnostics. We follow high-level clinical protocols, utilize specialized technology, and deliver patient-centered care. We seek an organized, proactive, friendly, and well-groomed individual to join our reception and patient coordination team. Main ResponsibilitiesPatient Reception and Coordination * Greet and guide patients upon arrival for appointments. * Provide professional and courteous service. * Confirm appointments and follow up via WhatsApp, phone calls, and messages. * Coordinate clinical schedules and appointment times. * Manage and track new patients and patients undergoing treatment. Administrative Management * Collect payments for consultations and treatments. * Prepare and issue invoices. * Record payments and perform basic administrative control. * Support internal reporting and tracking of pending tasks. * Basic proficiency in Excel and administrative systems. Clinical Coordination * Maintain constant communication with dentists and assistants. * Organize patient flow within the clinic. * Verify patient records and required documentation. * Assist with logistics for radiological and diagnostic studies. Digital Communication and Engagement * Respond to messages on social media and WhatsApp. * Follow up with prospects interested in treatments. * Coordinate appointments generated from digital marketing campaigns. * Send instructions and appointment reminders to patients. Clinic Image and Patient Experience * Maintain an organized reception area and waiting room. * Supervise proper presentation of the patient service area. * Ensure an overall positive patient experience during their visit. RequirementsEssential * Excellent personal appearance. * Strong verbal communication skills and a friendly demeanor. * Organizational skills and punctuality. * Good spelling and writing ability. * Basic to intermediate computer proficiency. * Prior experience in customer service or reception. Desirable * Experience in a dental clinic or medical office. * Familiarity with WhatsApp Business. * Proficiency in Excel, Google Sheets, or administrative software. * Ability to work under pressure and solve problems effectively. Ideal Candidate Profile * Solution-oriented and self-motivated. * Capable of multitasking efficiently. * Empathetic toward patients. * Service-oriented mindset. * Attention to detail. * Discretion and professionalism. We Offer * Monthly gross salary of $14,000 MXN. * Internal training. * A professional work environment with growth opportunities. * Job stability and continuous learning. Interested candidates should submit an updated CV including a photograph and recent work experience. Salary: $14,000\.00 per month Work Location: On-site employment