Customer Service Supervisor

Description

Position Summary: We are seeking a Customer Service Supervisor to lead a team and coordinate with other departments, ensuring an excellent experience for our customers and timely follow-up on cases. Key Highlights: 1. Lead and train the customer service team 2. Serve as a key coordination point between customers, construction sites, and technical departments 3. Opportunity for professional growth and development A real estate developer dedicated to mass housing construction, we continue expanding and wish to welcome a **Customer Service Supervisor** to our team to help guarantee an outstanding experience for our customers. What will be your mission? Supervise and coordinate the telephone customer service team, ensuring clear, timely, and process-aligned responses—especially regarding delivery dates and warranties. You will serve as a key coordination point between customers, construction sites, and technical departments, ensuring timely case follow-up until resolution. Key Responsibilities: * Lead, train, and supervise the customer service team. * Monitor call quality and response times. * Coordinate information with construction, administration, and logistics departments. * Manage and track warranty reports. * Address and resolve escalated customer cases. * Proactively follow up on deliveries, appointments, and potential delays. * Maintain full traceability of cases until closure. * Identify opportunities to improve service and processes. What We Offer: * Weekly salary \+ commissions based on KPI achievement * Opportunity for professional growth and development * Statutory benefits * Medical expense insurance starting from the third month Location: Monterrey, Nuevo León If you are passionate about leading teams, enhancing customer experience, and optimizing processes, we want to meet you! Apply through this channel.