Position Summary: Operations Coordinator to ensure the proper functioning and safety of games and attractions, supervising staff and guaranteeing exceptional service. Key Highlights: 1. Ensure the safe and proper operation of games and attractions. 2. Supervise and train staff to deliver high-quality service. 3. Lead accident prevention and complaint resolution. **ePeople Consulting is seeking an Operations Coordinator in San Pedro Garza García, Nuevo León** ---------------------------------------------------------------------------------------------- **Operations Coordination** Location: Monterrey, Nuevo León / San Pedro Garza García Schedule: Monday to Sunday, 12:00–21:00 hrs, with one weekday day off. Salary: $18,000 monthly gross \+ statutory benefits **Required Profile** Education: Bachelor’s degree or incomplete university studies Experience: 2–3 years of verifiable experience in similar roles Computer Skills: Microsoft Office suite, POS systems English: Desirable **Position Objective** Ensure the correct and safe operation of all games and attractions; deliver service exceeding fan expectations; supervise operator image, attitude, playability, certification, and service. Responsible for attraction maintenance, cleaning, control, and accident prevention. **Responsibilities** 1 Shift Coverage: Temporarily fill various positions during peak periods (breaks, absences, disabilities). 2 Opening Inspection: Supervise and ensure games and attractions are in optimal condition prior to operational commencement. 3 Checklist: Verify correct and complete daily checklist completion and passenger cycle reporting for attractions. 4 Coordination: Plan staffing assignments according to reservation schedules; coordinate personnel and resources. 5 Staff Supervision: Supervise operator image, attitude, playability, certification, and service. 6 Safety: Ensure compliance at all times with safety instructions and restrictions specified in operational manuals. 7 Operations: Implement and monitor processes; motivate and train the team; provide constructive feedback; resolve conflicts; foster a positive work environment. 8 Complaints: Anticipate and promptly address situations that may trigger complaints. Actively and empathetically listen to customers to identify solution alternatives. 9 Cleaning: Supervise general hygiene and deep cleaning of attractions. 10 Maintenance Requests: Daily inspection for defects, malfunctions, or incidents; timely reporting to maintenance. 9 Training and Development: Identify operators’ development areas. Collaborate with Talent Management to train newly hired operators. **KPI Indicators** Certifications: 90% of operators certified Attraction Availability: 100% of attractions operational Daily Deliverables: 100% checklist and passenger cycle report completion Complaints: Minimum complaint percentage (to be defined) **Competencies** Leadership, Time Management Assertive Communication Conflict Resolution Proactivity Decision Making Accountability Honesty. **Desired Education Level:** Higher Education \- Incomplete **Desired Experience Level:** Expert Level **Departmental Function:** Manufacturing / Operations **Industry:** Entertainment Providers **Skills:** * Leadership * Conflict Resolution * Proactivity * Assertive Communication * Decision Making *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69dee65777000039002f60fa\&source\=indeed*