SERVICE APPOINTMENTS

Description

Job Summary: Coapa Agency is seeking a Service Appointment Receptionist to manage and report appointments, ensure process compliance, and support marketing strategies for the workshop. Key Highlights: 1. Manages and follows up on service appointments and associated documentation 2. Verifies compliance with processes and supports marketing plans 3. Requires experience in automotive dealership and communication skills **Coapa Agency is seeking a Service Appointment Receptionist.** You are invited to join our team and expand your experience in the following responsibilities: **Key Responsibilities:** * Report the number of appointments made and their corresponding follow-up. * Deliver the appointment schedule report for upcoming days, as well as available workshop time for appointment administration. * Submit a daily appointment report for the next day, along with the corresponding documentation for each appointment (complete file). * Provide a complete list of appointments for parts reservation or location within the dealer network. * Verify process compliance through adherence checks and call reviews. * Monitor progress of marketing plans focused on increasing workshop visits through appointment prospecting and/or recovery. **We Offer:** * Base salary: $9,451.80 monthly gross + commissions. * Statutory benefits. * Internal benefits. **Requirements:** * Education level: High school diploma or equivalent. * Additional studies or knowledge: Basic administrative knowledge, GDS system, writing, spelling, Office (Word, Excel, PowerPoint), databases, telephone handling. * Proficiency in using computers and company-issued mobile phones for appointment management. * Skills: Articulate communication, customer service orientation, initiative, organizational ability, teamwork, strong communication, problem-solving. * Experience: Minimum 1 year in an automotive dealership. * Other requirements: Professional appearance, responsibility, punctuality, positive attitude, proactivity. **Work Schedule:** * Monday to Friday: 08:30 to 18:30 hrs. * Saturday: 08:30 to 13:30 hrs. * Sunday: Day off. Employment Type: Full-time Salary: Starting from $9,451.80 per month Benefits: * Option for indefinite-term contract * Life insurance Education: * Completed higher technical degree (Preferred) Experience: * Reception: 1 year (Preferred) Work Location: On-site employment