**IT Recruitment seeks Bilingual Customer Support in La Magdalena Contreras, Mexico City** ------------------------------------------------------------------------------------------------ **Who We Are** * We belong to a global group specializing in software development, digital transformation, mission-critical solution support, strategic partnerships with diverse enterprises, and technology partnerships. We care for our employees and offer stability, professional development, and extensive training. Therefore, we are seeking an on-site Bilingual Customer Support professional for our offices in Santa Fe. **With Us, You Can:** * Achieve stability and financial security, along with short- and medium-term professional and personal development. * Access training programs, mentoring, and certifications for both soft and hard skills. * Exercise operational autonomy to improve processes, drive initiatives, enhance customer service, and foster continuous improvement. * Maintain a healthy work-life balance and high quality of personal life, within an excellent working environment. **Our Offer** Additionally, we offer job stability and financial security; our package includes: * **Monthly salary**: MXN $28,000–$30,000 net (direct employment, 100% nominal), * **Work schedule**: Monday through Sunday, with two weekdays off; three rotating shifts (morning, afternoon, night) monthly. * **Work location**: Paseo de la Reforma, Santa Fe. **What You Need to Know** * Minimum 2 years’ experience in similar roles: Application Support, Application Support Analyst, Technical Support, Support Assistant, Support Analyst, Systems Assistant, Customer Support, or Customer Service. * Advanced conversational English is mandatory. * 1–2 years’ experience providing Level 1 (L1) end-user support, including creating service tickets in Workforce Management (WFM) tools: Zendesk, Freshdesk, Zoho, Dynamics, Jira, ServiceNow, Salesforce, Nice, Genesys, etc. * Strong sense of urgency, responsiveness to requests, and appropriate handling of end-users from business units. * Advanced proficiency in Excel, Google Sheets, Tableau, or Power BI for information analysis and report generation. **Desired Education Level:** Higher education — incomplete **Desired Experience Level:** Entry-level **Departmental Function:** Technology / Internet **Industry:** Software Development / Programming **Skills:** * WFM Application Support * Excel, Google Sheets, Tableau, Zoho * Power BI and Zendesk Reporting * Jira, Trello, Workforce, CRM * VIP Support / Service Desk *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6949dac65300003000be5791&source=indeed*