Senior EPAC Agent

Description

Job Summary: We are seeking a Senior EPAC Agent at the La Paz Airport to contribute expertise and experience in customer service, process monitoring, and enhancing passenger experience. Key Highlights: 1. Customer service experience and process indicator monitoring. 2. Participates in improving passenger experience and training programs. 3. Knowledge of ISO 9001:2015 and ISO 14001:2015 standards. **SENIOR EPAC AGENT – LA PAZ AIRPORT** At the La Paz Airport, we seek talent who can contribute knowledge and experience to our company and support business results. **Essential Requirements:** * Bachelor’s degree in Tourism, Business, Business Administration, or related field. * Experience in customer service and process indicator monitoring. **Knowledge:** * Basic English (for communication and providing information). * Basic Excel skills. * Basic knowledge of ISO 9001:2015 and ISO 14001:2015 standards. **Skills:** * Customer service * Strong verbal communication * Teamwork * Conflict resolution * Service-oriented attitude **Job Responsibilities:** * Execution of activations to deliver a positive passenger experience * Training for the airport community * Mobile passenger assistance * Implementation of passenger crisis protocols * Tracking passenger suggestions and information requests * Monitoring the Program for Excellence in Service Recognition (PROGAP) * Monitoring the GAP BLUE program for persons with disabilities * Monitoring ground-side airport facility and service quality levels * Conducting perceived quality surveys (CC and ASQ) * Participation in maintaining the Integrated Management System (IMS) within respective units, in accordance with ISO 9001:2015\. * Tracking results and alerts from immediate-response devices **All our recruitment processes are impartial. We do NOT permit discrimination based on gender, race, age, religion, sexual orientation, disability, physical condition, socioeconomic status, or any other reason.** *Apply now—don’t miss this opportunity!* **\#ALLABOARD**