**The company.** Toshiba is a technology services provider for retail companies to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right combination of solutions and methodologies to deliver results while collaborating with our clients' teams to foster innovation through continuous learning. **Our people.** At Toshiba, all team members are empowered to take responsibility and develop innovative solutions for our clients' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration. **What you will contribute to the team:** You will be responsible for coordinating schedules, validating technician and material availability, and tracking the status of tickets in management systems (Remedy, Oracle, ServiceNow). This role also involves planning and organizing technical service deliveries and field visits for resolving issues in Lenovo servers, ensuring compliance with service level agreements (SLAs) and performance and availability standards. **A typical day as a Toshiba Support Service Assistant will involve:** * Coordinating technical services and field visits for handling faults in Lenovo servers according to priority. * Managing and tracking tickets in systems (ServiceNow, Remedy, Oracle, etc.). * Technical and logistical coordination of tickets. * Monitoring and closing tickets in systems. * Effective communication and support with internal clients and internal departments. * Handling technical documentation and server reports. * Acting as a liaison between the technical team and other departments to ensure effective communication and incident resolution within SLA. **Naturally, to succeed in this role, you must have:** * 2\-3 years of experience in customer service and ticket management. * Knowledge of SLAs. * Experience with ticketing tools. * Flexible availability. * Experience in channeling server reports/tickets. * Problem analysis and resolution skills. **We offer:** * Direct hiring with Toshiba, 100% on payroll. * Statutory benefits (IMSS, INFONAVIT). * Life insurance. * Major Medical Insurance with dental and vision coverage (for employee and direct dependents). * Minor Medical Expense Insurance. * Savings fund. * Grocery vouchers. * Pension plan. * 30-day year-end bonus. * 12 vacation days \+ 6 floating days. **EEO:** Toshiba Global Commerce Solutions is an equal opportunity and affirmative action employer. We evaluate qualified candidates without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor. We also consider qualified candidates regardless of criminal history, in accordance with legal requirements.