Field Technical Support

Description

Position Summary: Preventive and corrective maintenance of technological equipment, incident management, and ticket tracking in an environment that fosters creativity and development. Key Highlights: 1. Preventive and corrective maintenance of technological equipment. 2. Incident management and ticket tracking. 3. Development of innovative solutions and multidisciplinary collaboration. Toshiba is a technology services provider for retail enterprises, creating high-quality digital platforms and products that accelerate time-to-market. Our diverse and adaptable teams deliver the right combination of solutions and methodologies to drive tailored outcomes as we collaborate with our clients’ teams to foster innovation through continuous learning. **Our People** At Toshiba, every team member is empowered to take ownership and develop innovative solutions to our customers’ most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, promotes skill development, and enables multidisciplinary collaboration. **What You’ll Bring to the Team** Fulfillment of service commitments, as well as contractual preventive and corrective maintenance, with each of our clients. This includes providing technical support (remote or on-site) for our technology equipment, as well as addressing incidents related to equipment failures, for which TGCS is responsible. **Your typical day as a Toshiba Technical Support Representative will involve:** * Receiving incidents/tickets. * Managing incidents based on response and resolution timeframes. * Attending to, monitoring, and tracking tickets. * Performing preventive and corrective maintenance on technology equipment at our clients’ point-of-sale locations. * Administrative control and reporting in the relevant systems. * Identifying damaged parts to request pickup. * Tracking returned replacement parts until they are removed from the subinventory. **Naturally, to succeed in this role, you must have:** * 0–1 year of experience in corrective maintenance of computer equipment. * A technical degree in computing or a related field. * Knowledge of networks, hardware, software, and electronics. * Efficiency in service delivery and customer support. * Flexibility in scheduling and willingness to rotate shifts. **Toshiba Global Commerce Solutions offers a competitive salary and a generous benefits package including the following:** * Direct employment with Toshiba and full payroll coverage. * Statutory benefits (IMSS, INFONAVIT). * Life insurance, major medical expense insurance with dental and vision coverage (for employee and immediate family members). * Minor medical expense insurance. * Employee savings fund, up to the statutory limit. * Grocery vouchers. * Pension plan. * 30 days of year-end bonus. * 12 vacation days plus 6 floating days. **Search Area: Campeche, Campeche.** **EO:** Toshiba Global Commerce Solutions is an equal opportunity and affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, or any other protected factor. We also consider qualified applicants regardless of criminal histories, in accordance with applicable legal requirements.