End-User Support Engineer

Description

Job Summary: We are seeking a professional for end-user technical support, ticket management, inventory administration, and documentation creation, with a solution-oriented attitude and strong communication skills. Key Highlights: 1. End-user technical support with a solution-oriented approach 2. Inventory management and detailed documentation 3. Direct interaction with users and external vendors **Your Responsibilities:** End-user technical support (Windows PC troubleshooting) Ticket management and tracking in Jira Coordination with printer vendor Administration of computing equipment inventory Creation and maintenance of manuals and documentation Direct support to users across various organizational levels **What We’re Looking For:** Experience in end-user technical support (Windows) Intermediate English proficiency Organization and control (inventory, tracking, documentation) Strong communication skills—you’ll interact with demanding stakeholders Solution-oriented attitude (you resolve issues rather than escalate them) Experience using Jira or similar tools **Bonus Points:** Experience working with external vendors Experience in **corporate environments** Experience documenting processes from scratch **Why This Role Isn’t for Everyone:** If you need constant, step-by-step direction, this role isn’t for you. But if you thrive on autonomy, rapid problem resolution, and becoming indispensable—you’ll excel here. **Conditions:** Benefits exceeding statutory requirements (SGGM, SV, VD, Transportation Allowance, Birthday Bonus, among others) Location: Querétaro Work Mode: 100% on-site Schedule: Monday to Friday, 8:00 AM to 5:30 PM Employment Type: Full-time Salary: $16,000.00 – $20,000.00 per month Benefits: * Transportation assistance or service * Medical expense insurance * Major medical expense insurance * Dental insurance * Life insurance * Grocery vouchers Language: * Intermediate English level (Mandatory) Workplace: On-site employment