Credit Advisor

Description

Job Summary: This position aims to ensure an excellent customer experience through the sale of credit products and services, fostering long-term relationships and cross-selling. Key Highlights: 1. Customer-centric role focused on experience and advisory services 2. Continuous professional and personal development opportunities 3. Work culture that values holistic well-being ### **Job Objective** Ensure an excellent customer experience by selling credit products and services to build long-term relationships. **Key Responsibilities** * Advise customers on various credit products and services offered by Banco Azteca, promoting cross-selling. * Advise customers on credit benefits and responsibilities, identifying needs to facilitate new credit placements. * Update all customer data in the system during each visit or contact with the customer, at least once per year. * Process credit applications accurately to avoid payment delays and fraud. * Stay updated and trained on the products and services we offer. * Cambaceo: Promoting products outside the point of sale. * Treat customers with respect and exceed their expectations to encourage repeat business and referrals. **Requirements** * Strong verbal communication skills. * Passion for customer interaction. * One year of experience placing financial products. * Numerical aptitude. * Knowledge of credit sales and telephone collections. * Experience in field-based customer prospecting or cambaceo activities. * Availability to work rotating shifts and weekends. * Integrity in performing job duties. **Value Proposition** * Base salary starting from: $2,000 weekly. * Weekly commissions: $2,200 MXN. * Statutory benefits: Vacation starting at 12 days per year, vacation bonus of 25% annually, Christmas bonus of 15 days per year—increasing with seniority. * Working conditions: 8-hour daily schedule from Monday to Sunday, with one weekday day off. Weekly rotating schedule. One weekend day off per month. Life insurance coverage increasing with income and seniority. * Job benefits: Role-specific training program as well as personal skill development. Enrollment in government programs to complete high school education. University partnership agreements to continue studies. * Financial benefits: Payroll advance. Access to a credit card. Discounts starting at 10% on products at Elektra and Salinas & Rocha stores—cash purchases available from day one; credit purchases available after 9 months of employment. Preferential-rate personal loans available after 2 years. Currency exchange. Investment accounts. Savings account. * Services: Access to nutritionist, psychologist, dentist, library, health improvement contests and programs, guidance and support for achievements, new family members, and important celebrations. * Promotions and partnerships for you and your family: Discounts at gyms, cinemas, entertainment centers, concerts, restaurants, department stores, optical shops, laboratories, clinics, schools, language institutes, universities, airlines, travel agencies, automotive dealerships, and daycare centers. * Dare to join our team! For more information, send your CV or job application to 55 1814 24 10