We are seeking a Junior Support and Projects Engineer to provide efficient and proactive assistance to internal and external users, ensuring operational continuity of systems, proper account and data administration, and secure integration of technical solutions in compliance with established SLAs. **Responsibilities**: **Technical Support and Assistance**: * Address and resolve incidents reported by internal and external users by performing technical analysis for each case and managing their resolution or escalation. * Provide on-site and remote technical support, ensuring continuity of critical services and minimizing operational impact. * Manage account unlocks, generate temporary passwords, and provide basic end-user support. **Platform Management and Administration**: * Monitor and validate data transmission between systems and storage or study visualization tools. * Verify communication integrity between platforms using network diagnostic tools such as ping, traceroute, etc. * Review and correct inconsistencies in data naming conventions and sequences, ensuring proper processing. **Technical Process Optimization**: * Merge data and reports, validating their correct indexing and display on the respective platforms. * Manage cloud resources for data processing and volumetric reconstructions, activating or scaling resources as needed. * Create and enable new sections for data registration and upload, coordinating with development and database administration teams. **Operational Support and Technical Training**: * Conduct visits to different work sites to resolve technical or administrative issues related to platform usage. * Train internal and external users on the correct use of available systems and tools. * Support participation in technical and operational events by providing real-time technical information and resolving queries promptly. **Projects**: * Identify users, assist in defining functional and technical requirements, estimate the Business Case, obtain the Project Baseline, perform tracking and control, and close the project upon completion of deliverables within the Baseline (scope, time, cost, quality). * Manage risks and budgets: * Identify risks associated with initiatives and projects, calculate their impact, define acceptance, mitigation, transfer, or exploitation actions together with the team, and update the Risk Matrix to manage risks. * Monitor payments and timely budget execution. **Mandatory Requirements**: * **Completed bachelor's degree in Computer Engineering, Telecommunications, Information Technology, or related field.** * **2 to 3 years of experience in technical support for systems, platforms, or technological infrastructure, and in project management.** **Solid and demonstrable knowledge in**: * **Incident management tools (Zendesk, Proactivanet, Freshdesk, Hubspot, Service Hub, etc.) and project and time management methodologies (PMI, Scrum Master, Agile, Project)** * **Networks and network diagnostic tools.** * **Browser debugging and analysis.** * **End-user support for incidents and projects.** * **Availability to travel to different locations as required by operational and project management needs.** **Skills**: * **Leadership:** Guide, motivate, and inspire team members, demonstrating understanding and empathy. * **Planning ability:** Set clear objectives, develop plans to achieve them, and optimally utilize resources to meet those objectives. * **Results orientation:** Meet SLAs and quality standards, and project baselines (scope, time, cost, and quality), even under pressure. * **Resource management:** Efficiently manage technical resources and tasks. Maximize budget and team efficiency while minimizing costs, and optimize time usage. * **Effective communication:** Clearly and precisely express technical ideas and concepts. Possess strong verbal and written communication skills. * **Teamwork:** Collaborate with other technical areas to comprehensively solve problems and deliver project outputs. * **Problem prevention and resolution:** Propose innovative and effective technical solutions, prevent issues, and manage risks. * **Productivity and compliance:** Ensure quality and accuracy in technical and administrative processes. * **Negotiation skills:** Make collaborative decisions and resolve conflicts, reaching agreements that benefit all parties involved and contribute to achieving project objectives. **Job type: Full-time** **Salary: $35,000.00 per month** **Work location: On-site employment