Job Summary: We are seeking a Level 1 Application Technical Support Analyst to resolve incidents remotely and via telephone, report failures, and document activities. Key Highlights: 1. Technical support to users via telephone or remote access 2. Incident resolution and activity documentation 3. Opportunity for recent graduates SERVICE DESK "Level 1 Application Technical Support Analyst"* What do we require? * Bachelor’s degree in Computer Systems Engineering, Information Technology, or related field (Internship, in the process of graduation, graduated, ongoing, or incomplete) * Minimum 6 months of experience in technical support via telephone or remote access (internships and social service experience accepted) * Recent graduates without required experience * Age 18–40 * Must reside within a maximum 1.5-hour commute. Knowledge Requirements * SQL Server as Database Management System (DBMS) for data management (basic) * Basic knowledge of networking * Windows Server (basic) Responsibilities: * Resolve incidents remotely and via telephone * Report failures using designated tools to supervisors * Accurately document all activities performed to address incidents What do we offer? * Salary: $10,186.14 gross monthly * Monthly bonus: $750 * Statutory benefits and additional benefits exceeding statutory requirements from day one Work schedule: 3:00 PM – 9:00 PM (Monday to Sunday, with rotating weekly rest day) Work location: Cda. de Relox, Chimalistac, Álvaro Obregón (exit at Metrobús Dr. Galvez station) For more information, call 55 12 98 69 51