Telephone Customer Service Advisor

Description

Job Summary: PEN HEALTH is seeking a Telephone Customer Service Advisor, specialized in patient care, with no billing or sales responsibilities. Key Highlights: 1. Patient-centered role focused on patient care and follow-up 2. No billing or sales responsibilities 3. Requires empathy and communication skills **PEN HEALTH is seeking a Telephone Customer Service Advisor in Cuauhtémoc, Mexico City** ----------------------------------------------------------------------------------------------- Patient care specialist (no billing, no sales) REQUIREMENTS: Education: Completed high school diploma Experience: Minimum 6 months to 1 year in insurance companies, emergency services, patient care, pharmaceuticals, healthcare, or related fields CRM system proficiency Proficiency in PC usage and Microsoft Office suite Availability to work Monday through Saturday RESPONSIBILITIES: Conduct patient follow-ups Identify and generate pharmacovigilance reports Follow up on handled incidents Document information in CRM systems Clarify patient inquiries WE OFFER: Gross salary: $9,612 MXN Productivity bonus: $1,000 MXN per month Bi-weekly payment schedule Immediate statutory benefits (IMSS, vacation days, Christmas bonus, vacation premium, AFORE, INFONAVIT) SCHEDULE: Working hours: Monday to Friday, 8:00 AM to 5:00 PM; Saturday, 10:00 AM to 5:00 PM (Saturday work-from-home arrangement), with fixed Sunday rest day Work location: Cuauhtémoc Borough (Balderas or Juárez metro stations), MB Paris or Amajac **Desired education level:** Upper Secondary Education **Desired experience level:** Mid-level **Departmental function:** Medicine / Healthcare **Industry:** Pharmaceuticals **Skills:** * Empathy * Communication *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a0f87573700003700189ccc\&source\=indeed*