Sr. HR Associate

Description

***Job Description*** This role plays a key part in the external\-facing functions of the HR department, with a strong focus on client management and coordination of HR processes. The Sr. HR Associate is responsible for managing client relationships, adapting recruitment and talent\-related processes to client needs, delivering high\-quality customer service, and ensuring a consistent and seamless client experience. ***Job Responsibilities and Functions*** Client Relationship Management * Manage and maintain strong, professional relationships with assigned clients. * Understand client needs and translate them into clear actions within people and talent processes. * Provide ongoing follow\-up to ensure service quality and alignment with client expectations. HR Process Coordination * Coordinate talent\-related processes, including recruitment and other HR activities * Execute and track key process activities, ensuring consistency, accuracy, and timely delivery. * Adapt process execution based on each client’s specific requirements. Customer Service Excellence * Deliver high\-quality client service by responding promptly to inquiries and requests. * Identify potential service issues early and take proactive steps to resolve them. * Contribute to a positive and seamless experience for clients and candidates. Adaptability \& Continuous Improvement * Adapt effectively to different industries, client types, and working environments. * Suggest operational improvements to enhance efficiency and service outcomes. * Adjust priorities quickly in response to changing client needs. Communication \& Cross\-Functional Collaboration * Maintain clear and consistent communication with clients, pre hires, and internal teams. * Coordinate with internal stakeholders to ensure smooth process execution. * Share best practices and support team collaboration when needed. Problem Solving * Identify operational or service\-related issues and propose practical solutions. * Escalate complex cases appropriately and in a timely manner. * Contribute to continuous service improvement and client satisfaction. ***Requirements*** * Advanced English proficiency (90% or higher) for effective communication with international clients and internal stakeholders. * Bachelor’s degree in Organizational Psychology, Psychology, Business Administration, or a related field. * International or multicultural work experience is highly valued. * Strong interest and experience in client relationship management within an HR or people\-focused environment. * 4\-7 years of professional experience in HR\-related roles, such as: HR Generalist or HR Operations, Client\-facing HR or talent coordination roles Job Type: Full\-time Application Question(s): * What is your expected gross monthly compensation in MXN? * How many years of relevant experience do you have? * What is your English proficiency level? Work Location: Remote