Remote Resident Manager

Description

**Remote Resident Manager – $12/hr \| Join a Fast\-Growing Team!** *Remote \| Full\-Time \| Monday–Friday, 7:30 AM – 4:00 PM EST* **About Us** Bay Property Management Group (BMG) is one of the fastest\-growing property management companies in the Mid\-Atlantic region. With over **5,300 properties under management** and **$600M in assets**, we’re committed to delivering exceptional service to property owners and tenants alike. Join our dynamic team of 140\+ professionals and grow your career in a collaborative and fast\-paced environment. ***Jumpstart Your Application:*** *Want to move straight to the interview stage? Complete our application form today to fast\-track the process: https://form.asana.com/?k\=5\_RZIHYlx2rkk\_CPY3sslA\&d\=1200278509518170* **About the Role** We’re seeking a **Remote Resident Manager** to oversee a portfolio of **150–175 residential properties** (single\-family homes, townhomes, and condos). This is a **client\-facing, customer service\-driven** role that does not involve managing staff. You’ll serve as the primary point of contact for tenants and property owners, ensuring smooth operations and prompt issue resolution. **What You’ll Do** * Manage daily operations for a portfolio of residential rental properties. * Communicate effectively with tenants, property owners, contractors, and internal teams. * Respond promptly to emails, voicemails, and service requests. * Manage work orders in AppFolio; coordinate repairs with in\-house techs and third\-party vendors. * Approve maintenance invoices and ensure services are completed properly and on time. * Maintain low tenant delinquency and work within the owner’s budget. * Oversee the turn process for vacant units, including cleaning and maintenance. * Ensure compliance with local property codes and certifications (e.g., rental licenses, lead certs). * Handle lease renewals, move\-outs, and security deposit reimbursements. * Keep detailed records and stay organized across multiple tasks and systems. **What We’re Looking For** * High school diploma or equivalent * Strong communication and **exceptional customer service skills** * Ability to write professional emails and manage multiple tasks * Basic knowledge of residential maintenance issues * Proficiency in Microsoft Office (especially Outlook \& Excel) * Experience with AppFolio or other property management software is a plus * **Detail\-oriented, organized, and a proactive problem solver** * Comfortable working independently in a fast\-paced remote environment **Perks \& Benefits** * **$12 USD/hour** * **15 days of paid time off (PTO)** * 100% **remote work** — work from anywhere * A supportive and friendly team environment * Opportunities for growth and advancement within the company Ready to join a team that values your work and supports your career growth? Please make sure to submit your resume in English. **Apply Now**: https://form.asana.com/?k\=5\_RZIHYlx2rkk\_CPY3sslA\&d\=1200278509518170 Job Type: Full\-time Pay: $207\.00 per hour Application Question(s): * Are you 100% comfortable working remotely? * Do you have a Work PC? (Windows 11, CORE\-i5 or equivalent with 16GB RAM is the minimum PC specs requirement. Mac OS is NOT supported for this role) * Is your spoken and written English at a C1/C2 level? Experience: * AppFolio: 1 year (Preferred) * Property Management: 1 year (Preferred) Work Location: Remote