Product Implementation Specialist

Description

Job Summary: We are seeking exceptional talent to strengthen our Product team, serving as the vital bridge between our technology and our customers' success. Key Highlights: 1. Real Impact: Implementing AI in one of the world's most critical industries. 2. Exponential Growth: Your decisions shape the product's trajectory. 3. High-Performance Culture: Results-driven work and autonomy. **Join the Product Team at Aleph Risk Intelligence!** At **Aleph Risk Intelligence**, we seek exceptional talent to strengthen our Product team, serving as the vital bridge between our technology and our customers' success. **Required Profile** * **Experience:** Technology project management (SaaS, B2B, or Logistics preferred). * **Analytical Mindset:** *Data-driven* approach. Ability to make evidence-based decisions and use analytical tools (Excel/Dashboards). **SQL is a major plus.** * **Soft Skills:** Flawless communication at all levels, resilience in dynamic environments, and exceptional organizational skills to manage multiple projects simultaneously. * **Problem Solving:** Ability to structure logical solutions in uncertain situations and execute with full autonomy. **What You’ll Do With Us?** Your role will be pivotal in ensuring our technology deploys successfully: * **Lead technical and strategic customer support** during pilot phases. * **Manage onboarding** and provide continuous follow-up to ensure product adoption. * **Ensure operational continuity:** Monitoring shipment loads, managing alerts, and scheduling appointments. * **Facilitate strategic integrations** with carriers. * **Technical consulting:** Proactively resolve customer questions and improve customer processes. **What We Offer?** * **Real Impact:** You’ll directly participate in implementing AI in one of the world's most critical industries. * **Exponential Growth:** A high-responsibility environment where your decisions shape the product's trajectory. * **High-Performance Culture:** Results-driven work, full autonomy, and continuous improvement. Employment Type: Full-time, Indefinite Term Salary: $20,000.00 \- $25,000.00 per month Benefits: * Discounts and preferential pricing * Remote work * Additional vacation days or paid leave * Food vouchers Work Location: Hybrid remote in 06170, Hipódromo Condesa, CDMX